News & Trends

COVID-19 Response: Occupied Units, Condition Reports, and Group Tours

February 18, 2024

As a company, we’ve been observing and thinking deeply about what actions to take as this virus continues to spread around the globe, and how to be as helpful as we possibly can be. Here is what we came up with.


It is evident that fewer people want to tour properties with other people right now. Here are some ways to respond:

Live Video Tours

At Showdigs, we're now letting property managers and prospects opt-in to FaceTime tours. Our Agent will go to the property and connect with the prospect via FaceTime (or a similar app) to ensure prospects can get a realistic and personal view of the property.

  • To ensure business continuity, we recommend all existing clients opt into this feature.
  • More than anyone else, this benefits your owners. We've created a template that you can send to them to ensure they know you're taking proactive steps to limit vacancy loss during these uncertain times. View it and other COVID-19 responses.

In Person Tours

We have paused support for group showings and now limit in person showings to 1:1 contact. This will help keep Property Managers/Agents, tenants, and the entire community more safe.

Personal Protective Equipment (PPE)

Showdigs has implemented the following safety measures due to COVID19 pandemic:

  • Agents are required to wear a mask and gloves for all Showings.
  • Prospects being asked to wear a mask during the tour.

Periodic/Lease Renewal Reports

Over the last two weeks, we've seen increasing push back from tenants about non-essential entry to their homes. So, until further notice, we will not take any new periodic report orders. Additionally, we will be postponing previously ordered reports until that same time, at which point we will further evaluate.

We will keep updating this page as things evolve. Please reach out  we can be of any help, and take care of each other.

UPDATE 5/26/2020:

We are now scheduling Periodic/Lease Renewal reports for June 2020. We keep following directions from the states we operate in as to the safety measures needed.

UPDATE 6/1/2020:

As states continue to reopen, we are bringing back support for occupied showings. You can know add and enable showings for such properties from your Showdigs dashboard.