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Showdigs
Showdigs
Release Notes

Every product update, in one place.

Follow the features, fixes, and platform improvements that keep Showdigs moving.

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AppFolio Listing Automation

For AppFolio-integrated properties, Showdigs can now track when listings go live or are removed. You can choose to receive notifications for these changes, or automatically start and stop showings for eligible listings. To use listing automation, first put the property on the market in AppFolio.

Learn more about automating your listings

Automatic Rent Drop Alerts

When you lower a listing's rent, Showdigs will now automatically notify eligible prospects who have inquired about it and invite them to schedule a tour or apply. Messages are sent during business hours and only when tours are available.

Improvements & Fixes

  • Set default scheduling and pre-screening templates for each property to make new listings easier to configure.
  • Select a listing owner while adding a property or editing an inactive unit, so listing contacts stay accurate before showings begin.
  • Choose whether to receive listing notifications only for properties where you are the listing contact or for every property.
  • Property managers can now skip optional post-tour survey questions.
  • Leads who have already applied in AppFolio are handled more accurately.
  • The Condition Reports API now lets you retrieve scheduled and recently completed reports, including their status and scheduled time.
  • Fixed an issue that could allow double-bookings after a showing type was changed.

See What’s New in Showdigs

A new "See What’s New" panel in the PM dashboard makes recent product updates easy to find, with a link to the full release notes.

Improvements & Fixes

  • Igloo credentials need to be refreshed once a year. We’ll send you reminders before they expire, and the new Refresh API option makes renewal easy.
  • Public API documentation is now more reliable and complete, helping integration partners build with confidence.
  • Leasing filters now let you type part of an address to find a property faster.
  • States and cities in Leasing filters are now sorted alphabetically.
  • Spam inquiries are filtered before they clutter your inquiry list.
  • Changing a listing from an open house to an agent tour no longer leaves behind a conflicting open house.

Improvements & Fixes

  • Property type is now visible while activating a unit, so you can confirm listing details before going live.
  • Automated lead messages now send between 9:00 AM and 7:59 PM in the property's local time, every day.
  • AI voice-agent scheduling links now appear in the lead timeline, including links with a suggested tour time.
  • You can manually enter an application URL when activating a Boom-synced property, keeping applications moving when matching needs a hand.
  • Leads who need to reschedule after no agent is found will now see times at least 12 hours out, helping avoid repeat cancellations when coverage has not changed.
  • Our AI leasing assistant now knows whether an upcoming tour is confirmed or still needs confirmation, so it can give leads clearer, more accurate answers.
  • AI responses intended to remain silent are now handled reliably and will not appear in lead conversations or the dashboard.
  • Tenant tour schedules now show all upcoming tours for the next seven days and clearly explain that the list stays up to date as tours are scheduled or canceled.

Flexible Shared-Tour Changes

Reschedule or cancel one prospect on a shared tour without affecting other attendees. You can also see each prospect's status, including whether they're attending, rescheduled, or canceled.

Improvements & Fixes

  • Find uninterested prospects more easily, with clear statuses on Prospect and Tour views.
  • Availability dates now save and display correctly.
  • Single-family Buildium properties no longer show an unnecessary "1" unit number.
  • Tour cancellations are more reliable when a Showami tour is created and canceled almost simultaneously.

Showdigs+ Subscription Tier

We're soft-launching Showdigs+, our new subscription tier for property managers who want more help handling lead conversations. It includes the AI Leasing Agent, which can respond to prospects around the clock, answer common questions, and help move interested renters toward scheduling a tour. It also includes our campaign tracking for more in-depth lead tracking through various marketing campaigns.

Showdigs+ is available as an optional upgrade, with a 30-day trial for new customers. Account admins can start a trial, upgrade, or schedule a downgrade from Billing, with clear visibility into when subscription changes and charges take effect. Existing customers have complimentary access during the rollout period, so there's time to explore the features before deciding whether Showdigs+ is right for their team.

Improvements & Fixes

  • Account owners and members can securely update their login email address and notification phone number from Profile Settings.
  • Lead timeline timestamps now show the exact date and time on hover.
  • The Next Invoice breakdown now includes each line item's billing period.
  • You can now schedule more than two open houses per week, while the one-open-house-per-day limit remains in place.
  • Billing details refresh automatically after you upgrade, downgrade, or undo a downgrade.
  • Trial, upgrade, downgrade, and canceled-subscription states now show clearer and more accurate billing information.

Showing setup is easier to start and change

We simplified how property managers start and update showings. Instead of choosing between agent-led and self-showing paths upfront, PMs now pick the showing type directly from the schedule step: Showdigs Agents Only, Scheduled Availability, Open House, or Self-showing.

PMs can also change an active unit's showing type from the unit schedule section. When the change affects existing tours, Showdigs gives PMs options for keeping tours as-is or inviting leads to reschedule.

Improvements & Fixes

  • Property cards now offer clearer actions for starting showings and ordering condition reports.
  • The Tours page can now be filtered by assignee, making it easier for PMs to find tours assigned to themselves or another team member.
  • Boom application links are more reliable when matching the correct unit.
  • Property-wide instructions can now be fully cleared instead of requiring at least one saved value.
  • Lead phone numbers only show as confirmed after the lead has actually confirmed their phone number.

Custom Funding Amounts

Property managers can now add any whole-dollar amount to their account balance instead of choosing from only preset funding amounts. Auto-recharge also has smaller threshold and recharge options, including $250 and $500.

Improvements & Fixes

  • Property managers can now cancel eligible Showdigs agent tours directly from the PM dashboard, with a warning when short-notice cancellation may still carry a payment impact.
  • Availability dates no longer shift when unit details are saved without changing the availability date.
  • The "Schedule notice limit for your team" setting description now displays under the setting title as intended.

Rentvine Lockbox Setup

Rentvine activations can now preselect the matching smart lockbox when Rentvine provides a lockbox number, helping PMs avoid manual setup when the device already exists in Showdigs.

Improvements & Fixes

  • AI Leasing Agent now checks a full week of tour availability, which helps leads find openings when schedules are sparse or weekend-based.
  • AI Leasing Agent now shares the PM business phone number more accurately when leads ask how to contact the property manager.
  • Igloo INB1 deadbolts are now supported for self-showing access codes.
  • The PM-facing "Restricted" showing type label now appears as "Schedule" for clearer setup language.
  • Self-showing setup validation now uses consistent "prospects" terminology.
  • Showing window controls no longer get cut off at certain screen widths.
  • Lead SMS replies after post-tour follow-ups are matched more reliably to the correct scheduled inquiry.

Multiple Assignees for Showing Windows

Property managers can now assign more than one team member to a showing window, making it easier for leasing teams to share tour coverage without creating separate windows for each person.

When multiple assignees are selected, tours can be assigned by priority order or round robin. Priority order sends tours to the first available team member in the list, while round robin rotates assignments across available team members. This update also adds window duplication, so teams can quickly reuse the same schedule and assignment setup across different days and templates.

Improvements & Fixes

  • The AI Leasing Agent now checks a full week of available tour times, handles listing searches more reliably across states, and is less likely to repeat incorrect rent details.
  • The AI Leasing Agent now shares the property manager's business phone number when a lead needs contact information.
  • Showami availability labels now use stricter thresholds, so pickup predictions better reflect the real chance of coverage.
  • Public listing API responses now include the AppFolio unit ID, giving integration partners a more reliable identifier to match listings.
  • Lead SMS replies after post-tour follow-ups now connect to the correct scheduled inquiry more reliably.
  • Inbox unread badges should no longer persist when there are no unread messages.
  • AI listing retrieval is more reliable in production.

Improvements & Fixes

  • Property managers can now add more than one webhook URL from Settings > Integrations, making it easier to send Showdigs events to multiple systems.
  • AppFolio legacy listings now use larger listing photos for lead pages and syndication feeds, so prospects see higher-quality images.
  • Buildium listings no longer reuse the first unit photo as the property photo, which prevents outdated unit images from appearing as the main property image on multi-unit listings.
  • Active-day counts in the PM dashboard now use the lease period consistently.
  • Rescheduling into an occupied Showami slot now clears the previous Showami assignment correctly instead of leaving stale tour state.
  • Voice call activity is now supported in the Agent App PM inbox.
  • Android app compatibility has been updated for current Play Store requirements.

Improvements & Fixes

  • AI Leasing Agent can now send custom text messages to callers. This will happen based on your custom instructions, but allows you more flexibility and an easier path for callers to visit specific pages on your website.
  • Public API inquiries can now include a campaign value, making campaign tracking available for externally created leads.
  • Message templates now preserve line breaks when PMs create, edit, insert, and send them.
  • Tenant notifications for occupied showing windows now send correctly when the window starts before operating hours.
  • Agents are now asked whether the unit shows well even when the prospect is a no-show, giving PMs more complete property feedback.
  • A bug was fixed with the Buildium integration setup. Moving forward, all integrations should be able to be enabled automatically.

Occupied Showings: Better Tenant Notice Options

Property managers now have a more tenant-friendly option for occupied showings. Showdigs has always supported short-notice tours, but teams can now choose to lock a showing window earlier so tenants receive clearer notice about upcoming tours before the window begins.

Tenant reminders now also point to a live schedule page instead of relying on static tour times in the message. Tenants can see upcoming showing windows and booked tour times for their unit, without seeing prospect details, agent information, access instructions, or other private data.

Improvements & Fixes

  • Listing widget filters have been simplified by removing the Area filter, which was causing some confusion for leads.
  • Activating Boom-connected listings is more reliable when AppFolio data is still catching up.

Campaign Tracking

Property managers can now add a campaign value to listing widget, iframe, or standalone listing links so widget-driven inquiries can be tied back to the campaign that produced them. Campaigns show in prospect context and reporting, including the Marketing Dashboard and unit performance views when campaign data is available.

You can learn more information in our help center.

Listing Widget Theme Controls

The listing widget now has its own settings tab, with controls for colors, footer visibility, default map visibility, and straight or rounded corners, plus a live preview before changes are applied.

Improvements & Fixes

  • Business settings can be saved again after the communication preferences move.
  • Chase Cold Leads now catches more eligible evening inquiries that were previously missed by the lookback window.
  • Showdigs-hosted tours at occupied properties now honor the one-prospect limit.
  • Lockbox serial number instructions now account for models where the number appears on the top, front, or side.

Text Message Auto-Responder

For teams not using AI Leasing Agent, Messages can now send a short automatic acknowledgment when a prospect texts the business leasing line. The prospect's message still appears in the inbox, the reply is marked as Automation, and Showdigs uses a 12-hour cooldown so conversations don't receive repeated auto-replies.

Improvements & Fixes

  • Email leads from MLS advertising can now be accepted for AppFolio Stack customers who syndicate through Showdigs, helping those prospects reach Showdigs and AppFolio instead of requiring manual entry.

Messages Dashboard

Property managers can now evaluate message-related (and AI Leasing Agent, if enabled) performance in one place, with 90-day visibility into assisted prospects, tours scheduled after engagement, communication trends, and AI coverage patterns throughout the week.

High Availability Coverage Guidance

High Availability setup now shows a clearer agent availability signal instead of a simple yes or no coverage decision. PMs can still choose that showing type, but they now get better context before relying on agent coverage in lower-availability areas.

Improvements & Fixes

  • Messaging now has a dedicated Communication settings page, which gives PMs a clearer place to manage inbox-related settings and templates.
  • Occupied-unit tenant reminders now include tours scheduled later that same day, so tenants do not get a misleading "no tours today" message when a tour is still coming.
  • Scheduling is more reliable when a PM has a calendar conflict on a vacation day, so those tours will not be assigned to a Showdigs agent by mistake.
  • Realtor.com lead delivery can now feed directly into Showdigs for supported integrations.
  • Lead message processing is more reliable when incoming SMS activity needs to stay connected to the correct inquiry.
  • Signup now shows a proper validation error when an email address is already in use, and the Terms of Use link on signup no longer leads to a dead page.

Direct Realtor.com Syndication

Instead of publishing to Zumper and waiting for Realtor.com to also pick up the listing, you can now publish listings directly to Realtor.com from Showdigs. This provides faster syndication and gives you more control over how your listings appear if you manage a Realtor.com account.

Improvements & Fixes

  • Teams using the Showdigs API can now schedule and cancel condition reports programmatically instead of handling those requests manually in the dashboard.
  • You can now open a dedicated performance view on each unit to see inquiry sources and a clearer breakdown of who is handling tours, with cleaner visuals and more accurate source reporting.
  • Dashboard comparison numbers now line up correctly, which makes the summary cards easier to read.
  • Custom prescreening questions now keep their line breaks in the lead flow.
  • Video tour reschedules no longer offer a time that is already occupied by an in-person tour.

PM Dashboard: Health Checks, Trends, and Active Portfolio

Property managers will have a new reporting experience inside the PM app with a dashboard homepage, leasing trends, marketing and source reporting, and an active portfolio view that makes it easier to spot risk, track performance, and review unit-level funnel and survey data.

Pre-Screening Control: Retry Toggle

PMs will be able to choose whether prospects can retry pre-screening after a disqualification, giving teams more control over whether leads can correct mistakes or stay disqualified unless a tour is manually scheduled.

Prospect Messaging: One Leasing Line

PM communication with prospects is being unified so automated messages, manual messages, and AI-driven replies all come from the same leasing line, which should make conversations feel more consistent for both teams and prospects.

Improvements & Fixes

  • PM communication with prospects is being unified so automated messages, manual messages, and AI-driven replies all come from the same leasing line, which should make conversations feel more consistent for both teams and prospects.
  • Switching a unit to a new showing profile within seven days can now keep the same leasing cycle, which helps preserve reporting continuity and makes it easier to reconnect with recent prospects.
  • Existing PM takeover tours are handled more reliably in high-availability scheduling edge cases, so leads are less likely to be blocked from slots that should still be usable.
  • Tour budgets now behave correctly when a no-show counts toward the limit, including auto-pausing units when that limit is reached.
  • Fixed a syndication issue where some listings were showing the wrong phone number instead of the property manager's configured contact number.
  • Fixed a prospect status bug where reassigned or released tours could incorrectly appear as "Not toured - Access issue" instead of staying "Scheduled."
  • Lead emails can now include the listing owner's email address when that contact information is meant to be shown.

AI Leasing: Paused Listings

The AI leasing agent now knows about units that are temporarily paused for reasons a prospect can wait out, like pre-leasing windows, maintenance, or a depleted tour budget. It can set expectations and keep the conversation going instead of acting like those units don't exist. Units actively being leased to an applicant still stay hidden.

Improvements & Fixes

  • Listing photos on the lead scheduling page look sharper in the photo carousel.
  • The embedded listings page heading now says "Available Rentals" instead of "Vacancies."
  • Completed tours show up correctly on the prospect timeline, even when a later tour was cancelled.
  • AppFolio address updates sync more reliably when you change a property address.
  • Property managers on AppFolio Stack no longer receive outdated "property removed" emails from the legacy integration.

Improvements & Fixes

  • When scheduling a tour outside the configured showing windows with "Based on schedule" selected as the assignee, those times are now correctly flagged as unavailable with a prompt to choose a specific assignee instead.
  • Fixed an incorrect open house end time displayed on the prospect's scheduling page in certain timezones.
  • Fixed a regression where PMs and admins could not schedule tours for a property with paused showings, restoring the ability to override the pause as before.
  • The Boom screening integration webhook is now working correctly for connected accounts.
  • Fixed incorrect property type mappings from Rentvine (Duplex and Multiplex) that were causing some units to be excluded from syndication feeds.

Schedule Any Tour, Any Time

The "Add Inquiry" dialog in the PM UI has been rebuilt around flexibility. You can now schedule a tour on any date and time, even outside your configured showing windows. Days outside your schedule are highlighted so you know what you're overriding, and time slots clearly show you whether they're open, need a rule override (with a warning explaining why), or are genuinely blocked. You can also pre-confirm attendance on the prospect's behalf when you know they'll show, no confirmation SMS required. The whole flow lives in one dialog so it doesn't feel like jumping between screens.

Agent App: Inbox for Property Managers

PMs who use the Agent App now have a dedicated Inbox. You can browse open and archived conversations, search prospects, read and send messages or notes, and archive conversations when you're done, all from your phone. It's accessible from the bottom nav and links directly from tours and prospect pages.

Improvements & Fixes

  • When your Showdigs leasing line is your main contact number, prospects visiting your contact pages in the lead flow now see a button to send you a text message, along side the button to call you so SMS-first leads have an easy path.
  • When AppFolio or Rentvine fails to sync your application URL during unit activation, you can now enter it manually or retry on the spot, instead of having to disable and re-enable the sync.
  • When your calendar integration disconnects or expires, Showdigs will now email you so you can reconnect before it affects your availability.
  • The "Insert Template" dropdown in the prospect messaging area now scrolls, so all your saved templates are reachable no matter how many you have.
  • Fixed a bug where the "Next available tours" slot in the lead flow would only auto-populate once after navigating between units.
  • Fixed a bug where leads trying to cancel a confirmed tour via SMS did not receive an automated reply.
  • Fixed a bug where the leasing phone line was sending a generic listings URL in follow-up texts instead of the PM's business website.
  • Fixed a bug where the AI's inquiry source was missing for inquiries it created.
  • Fixed a bug where a prospect's name appeared twice in the inbox conversation summary.
  • Amenities selection in the PM UI now saves correctly after multiple updates.

Improvements & Fixes

  • We've added "Multi-family" as a property type in Showdigs, which helps teams with true multi-family inventory syndicate with the right property type across listing partners.
  • Loading the prospect drawer and timeline is now faster and more reliable.
  • We fixed an issue where som counts on the property dashboard were incorrect after a unit was auto-paused for hitting the tour limit.
  • We addressed an edge case where tours were incorrectly assigned to a Showdigs agent when our Ops team was supporting in the scheduling phase.
  • The PM timeline now shows the correct timestamp when a tour is reassigned.
  • Lead scheduling and unit endpoints are now better protected from external scraping, improving platform security and reliability.

Improvements & Fixes

  • We fixed an address parsing issue for Canadian listings so syndication results are more accurate and properties publish with the right location details.
  • We optimized calendar request handling behind the scenes, which reduces timeout-related failures and makes tour availability more reliable for leads and teams.

Fee Transparency: Rent + Fees

Showdigs now supports comprehensive fee configurations on property listings. You can add optional pet fees and mandatory monthly fees, providing prospects with complete upfront cost information. These fees display within Showdigs and automatically syndicate to all listing services, ensuring fee transparency across every platform where your property is advertised. As fee disclosure regulations continue rolling out nationwide, this feature helps you stay compliant and build trust with prospects through clear, honest pricing.

Boom Integration

Showdigs now integrates with Boom, a tenant screening and application platform. The integration automates application distribution and tracks application completion status within the leasing workflow.

Each property automatically syncs with its corresponding Boom application link. When a prospect selects a property, they receive the correct application link for that specific listing.

When a prospect completes an application through Boom, the completion status automatically syncs back to Showdigs. The prospect's inquiry status updates to reflect application completion, advancing them to the next stage in the leasing funnel without manual intervention.

Improvements & Fixes

  • A bug was discovered and fixed, where email notifications were being sent to users who were invited, but hadn't yet finalized their account.
  • We fixed an edge case where specific tours were being assigned to a Showdigs agent instead of the PM.
  • A bug was fixed where we were cutting of some leads from scheduling a tour if there wasn't any availability in the next couple days, even if there was availability later in the week.

CodeBox and SentriLock Assignments for Multi-Family Buildings

You can now assign a single CodeBox or SentriLock device to serve as the keybox for multiple units within the same building. This allows you to put the keys for multiple units in the same box, and we'll continue to generate unique access codes for each tour, even tours for different units.

Improvements & Fixes

  • We added a video tour type option to our tour_scheduled webhook, which will allow you to distinguish video tours from agent tours.
  • We updated the text message sent to leads who call the AI Leasing Line to better communicate what the line is for and open them up to ask questions.
  • A bug was fixed that was preventing tours to be scheduled on certain holidays.
  • We corrected a bug where we were showing a "reschedule" button for a cancelled tour, then not allowing it to be rescheduled.
  • We identified and fixed an edge case where the "Edit Pause" and "Stop Showing" buttons weren't working due to the timing of the last tour and the timing of the pause.

Mark Prospect as "Uninterested"

You can now mark a prospect as "uninterested" in a property directly from their profile. This will remove the prospect from the Leasing board and the property's list of interested prospects, so you can maintain a clean, focused view of prospects that will convert. It will also stop any remaining automated communications to the prospect.

Improvements & Fixes

  • We fixed a bug where you weren't able to order a condition report for a property if there was a lockbox integration but no smart lockbox assigned. You're now allowed to order the report, even if you're using a basic lockbox.

Improvements & Fixes

  • The "Available From" field will now be available for third-party listings.
  • We improved the alignment of the statuses for prospects and tours throughout the system.
  • We updated the "unable to reassign to a Showdigs agent" message more clearly communicate that it's too close to the tour time.
  • The property type, "Apartment," is now available for Apartments.com (ironic, we know), so it's now supported in Showdigs.
  • On the Settings > Integrations page, the Igloo link now directs you to the correct website.
  • We added an FAQ link for prospects on a self-showing tour that receive an access code but are having trouble opening the lockbox.

Improvements & Fixes

  • For those using our AppFolio Stack integration, we now upload completed condition reports to AppFolio with a readable name that includes the type of report and date of completion.
  • We fixed a bug where some rent updates weren't syncing correctly from Rentvine.

Improved AI Leasing Agent

The AI Leasing Agent has been expanded to function as a comprehensive lead management system. Previously limited to tour scheduling, the agent now handles the full prospect engagement workflow from initial inquiry through lead qualification and tour booking.

The agent processes inbound SMS messages and automatically converts voice calls to text format. It responds to prospect inquiries with property-specific information, qualifies leads through conversational interaction, and schedules tours based on prospect availability and property calendar data. When a prospect inquiry requires human intervention - complex requests, policy exceptions, or situations outside the agent's knowledge base - the system automatically escalates the conversation to the property manager's Messages inbox with full context preserved.

All prospect interactions are automatically logged and tracked. The agent creates lead records, captures relevant information from conversations, and maintains interaction history accessible through the prospect's profile.

Read more in our help center.

Refreshed Prospect Profile

The prospect profile interface has been redesigned to consolidate all relevant prospect information and actions into a single view, reducing the need to navigate between multiple screens or tools.

The prospect profile now displays:

  • Complete Interaction History: All inquiries, scheduled tours, completed tours, and current status information with precise timestamps
  • Quick-Copy Functionality: One-click copy buttons for inquiry links and application links, eliminating manual copying and reducing transcription errors
  • Tour Confirmation: Direct tour confirmation capability from the prospect profile, allowing property managers to mark attendance status without navigating to separate screens

Improvements & Fixes

  • The mobile formatting for the header on the standalone listing page for prospects has been improved.
  • There were inconsistent scenarios where we weren't always getting the full availability from a sync'd calendar, leading to prospects being able to schedule tours when a PM's calendar was busy. This was diagnosed and fixed.
  • We fixed a couple bugs related to cancelled tours statuses, which should now display more accurately.
  • We updated our UI to better communicate our limit of 50 images per unit.
  • A bug was fixed where the "Send conversation updates for new, unread messages" setting was displaying incorrectly for some users. If you were expecting email notifications but not receiving them, please check this setting again.

Pre-Screening Retry

Especially with the inclusion of our new AI agent, we've seen a number of prospects who have been disqualified by the pre-screening criteria only to realize that they answered incorrectly. We've seen cases where a prospect simply typo'd their income, answered too quickly, or just didn't take the questions seriously to start. When this happens, it creates unnecessary friction for the prospect and unnecessary noise for you.

To rectify the situation, we're now giving prospects the ability to re-answer the questions once. If they're disqualified, they'll be able to choose to answer the questions again. If they're disqualified a second time, they'll no longer have any options.

You will see this reflected in the "Recent Activity" timeline feed for the property, and in the prospect's timeline. Both should show that they were qualified on their second attempt.

Improvements & Fixes

  • We added a new disqualified webhook event. More info here.
  • We fixed a bug where UTC times were being displayed in the access code logs.
  • We allow a maximum of 50 images per unit. When this occurs, the "add an image" button will be removed and you'll see a message that you've added the maximum number of photos.
  • Fixed a bug where "cancelled due to pause" tours were all displaying as though they were Showdigs agent tours, even if they were self-showings or PM-led tours.
  • Improved the mobile layout of the header on the standalone listings page.

Vendor Access Codes

For those with CodeBox or SentriLock integrations, you can now allow authorized vendors to automatically generate codes. Here's how it works:

Go to the Devices page.

Make sure your lockboxes are assigned to the correct properties (this is a prerequisite for generating codes).

Then click on a new tab called Vendors.

Add authorized vendors by name and number.

Those vendors, from their registered phone number, can text the serial number of a CodeBox or SentriLock device to your Showdigs phone line (Settings > Business > Phone Line). If the system identifies them as an authorized vendor, it will send back an access code so they can enter the property.

In addition to vendor access codes, we've also added visibility into the codes that have been generated from Showdigs. This will allow you to review codes generated by vendors, codes automatically created for tours, and codes created manually by a member of your team.

Improvements & Fixes

  • Added AI access for all customers, in a fully functional "preview" mode.
  • Removed the 2 hour minimum for the "Schedule notice for your team" setting.
  • Fixed a bug with Zillow syndication where we were only sharing the business name for listings, instead of following the "Prospect Communication" setting and possibly providing the listing contact's name.
  • Fixed a bug where we were excluding tours without a completed post-tour report from the completed tour count.
  • Fixed an issue where busy times weren't properly appearing for video tours.
  • Fixed a bug where the availability date was always showing as "Now" for prospects.
  • Added the ability to show a wide navigation menu to save vertical space on smaller screens (see the new icon at the bottom).

Flexible Self-Showing Hours

You now have the ability to customize your self-showing hours business-wide. You can restrict hours for the winter months, you can expand hours to better accommodate more prospects before or after work… allow prospects to tour at any time. You can set your business's self-showing availability from Settings > Showings.

Along with this, we've added the ability for you to be able to better manage self-showings, by rescheduling and cancelling tours. You can also view access codes for each tour, so you can assist prospects that may be having trouble

Pricing Updates for 2026

** For our latest pricing, please see https://www.showdigs.com/pricing **

What's changing…

What's staying the same…

These adjustments allow us to continue investing in our technology platform, maintain our high-quality service standards, and ensure our showing professionals are fairly compensated for their time and commitment to your properties.

  • Tour pricing will increase to $49 per tour across all markets
  • Vacant property check pricing will increase to $50 per report across all markets
  • New policy: We will implement a $44 charge for no-shows or cancellations that occur within 30 minutes of the scheduled appointment time.
  • Software subscription - No changes to your current pricing
  • Move-In / Move-Out Report - No changes to your current pricing
  • Periodic Report - No changes to your current pricing

Improvements & Fixes

  • The survey responses included in the weekly report have been limited to just those from the past 7 days to clean up the data and prevent duplicate responses appearing every week.
  • A "New Inquiry" button was added to the prospect details slider in the Leasing page to allow for easy tour scheduling.
  • Inquiries received with a property of interest, but not a specific unit, were previously hidden. We've made an adjustment to have these inquiries added to the Leasing and Unit > Prospects pages so you can communicate with leads as needed.
  • Email notifications sent to prospects will include contact information based on your settings. If you choose to share "Business Details" instead of "Listing Manager Details," that's all we'll share in the emails as well.
  • For those with our AppFolio integration, you can syndicate through Showdigs if you'd prefer.

Improvements & Fixes

  • The listing_owner_email was added to the new_inquiry webhook to help with CRM assignments made through Zapier.
  • Refinements were made to the AI leasing agent's default instructions.

Improvements & Fixes

  • If you are unable to reassign a tour because it's too close to the tour time and a Showdigs agent has already committed, you will now see an explanation within the app.
  • Added the ability for a PM to reschedule self-showings. Previously only the prospect or the Showdigs Operations team was able to do this.
  • A bug was fixed with the pre-screening summary on the prospect profile, where the latest information wasn't always what was displayed if the prospect had toured multiple properties.
  • The prospect timeline, on their profile, was missing a date divider in some cases - this has been resolved.

Automations Revealed (in Preview)

A new Automations page was just added to Showdigs. It starts by highlighting the lead conversion focused messages our system has always sent automatically. This was the second phase of our efforts to unveil more of what Showdigs does for you in the background (in addition to our previous release, where we show those messages in the prospect's profile).

The second section allows you to enable a custom, automated message. This message will be sent from your Showdigs phone line, so prospect replies will flow directly into your Messages inbox. While the goal of our system notifications is to remind the prospect to schedule a tour, this custom automation allows you to engage them in conversation, which should be beneficial for harder-to-convert prospects.

System Notifications Were Added to Prospect Timeline

When viewing the prospect profile, you will now see our automated messages in the timeline. These include a description of the notification, a tag indicating if it was sent via SMS or email, and can be expanded to show the full SMS message that was sent.

You'll also find a "Notifications" filter at the top to isolate these messages in the timeline.

Email Notifications for New Messages

You can now enable email notifications to be sent to you when a new message comes in on your phone line. You have the option to receive an immediate email, or one if the message remains unread for an hour.

In order to enable these notifications, click on your name in the lower, left corner of the screen and go to the Notifications section of your profile.

Improvements & Fixes

  • The prospect page, in general was updated to better accommodate large monitors and mobile devices.
  • Adjusted the length of the unit list when ordering condition reports to better accommodate larger buildings.
  • Updated the weekly report to look at the full, active lease period, instead of just pulling data since the last change in showing type.

Improvements & Fixes

  • The scam warning shown to prospects was enhanced to require the lead to check a box next to each item in the list before they can proceed.
  • New Android and iOS versions of the mobile app were released.
  • A bug was fixed with the AppFolio integration where the YouTube url was not syncing from AppFolio to Showdigs.
  • The AppFolio integration sync has been updated to improve its ability to get listing data for properties that haven't been recently updated in AppFolio.
  • The listing widget had an issue with the pet policy filter, which has been fixed.

New Zapier app and templates

We're excited to introduce our new Zapier integration, designed to transform how you manage and respond to leasing events. Now, Showdigs events can seamlessly trigger actions across your entire tech ecosystem, giving you unprecedented automation and connectivity.

Key Showdigs Triggers:

Learn more in our help center, or find us on Zapier!

  • New Inquiry Creation
  • Tour Scheduled
  • Tour Cancelled
  • Tour Completed

Security Update: 2FA is now required

We've added a 2FA flow to continue to improve our system security. You will now be emailed a code you need to enter when logging into Showdigs from a new device or browser.

Improvements & Fixes

  • The flow for prospects that inquired about a property, but not a specific unit, has been update to improve conversions.
  • The "Need Help?" link on the condition reports page was fixed.
  • There was a bug were the "property-wide instructions" would be shown to you on the configuration page, but you were unable to edit them.
  • A bug was fixed that was deleting the wrong custom pre-screening question when editing a list of questions.
  • The property address was added to the top of showing reports.

Improvements & Fixes

  • We added an "unread" badge count to the Messages icon in the main menu.
  • We added prospect comments from the original inquiry into their timeline. Y
  • A few small bugs were fixed related to the AppFolio integration's ability to find listings and properties that were added a while ago (and weren't recently updated).
  • The 'Billing' and 'Transactions' links have been hidden from view for Members. The pages themselves were never accessible to them (only Account Owners), but the menu items still existed.

Improvements & Fixes

  • We made a number of updates to our AppFolio integration to improve the performance, especially for large portfolios. You should see dramatic improvement during the "start showing" flow and when running a manual sync.
  • A bug was fixed where leads were sporadically getting a video tour error when scheduling non-video tours.

AI Identity Verification Now Included for Self-Showings

Our advanced AI Identity Verification is included at no additional cost for all self-showing properties.

This is a comprehensive security solution that goes beyond traditional verification methods. Our AI-powered system instantly validates government-issued IDs and matches them with a live selfie, ensuring that only verified, genuine prospects can schedule and access your properties.

AI Identity Verification is still available for agent tours, but we will continue to charge $2 per completed verification.

Improvements & Fixes

  • Previously included "ID upload only" option for self-showings has been removed. With AI Identity Verification now included in your subscription, there's no reason to choose a lower level of security.
  • Updates were made to the "start showing" flow to better utilize the page width. This should help view more data and set restricted schedules better from a computer.

Improvements & Fixes

  • Added the ability for leads to search for a specific address from the listing widget that sits on the PM website.
  • Simplified the navigation on the listing widget to work better when the PM includes a link to additional details.
  • We made some major performance improvements to the Properties page.
  • Several error messages presented to PMs and to leads were updated for improved clarity.
  • Made a minor adjustment to the lead page, so it's easier for them to indicate if they're no longer interested in the property.
  • A minor update was made the Amenities dropdown, when creating a listing, to make it easier to search for an amenity.

Improved Pre-screening for Prospects

We've combed through our pre-screening questions and made several updates to make sure prospects are clear on the questions and provide accurate answers. The updates include adding an "I'm flexible" option for prospects to communicate their desired move in date, and updating the income ratio question to give prospects a choice to provide monthly or yearly income.

Improvements & Fixes

  • Implemented a major performance update on the Properties page.
  • A minor update was made to the unit name determination logic in the AppFolio integration if the Unit > Address 2 field is not being used in AppFolio.
  • A bug was fixed where only one showing window was able to be updated at a time in the schedule template setting.
  • Self-showing feedback from leads was added to the bottom of the weekly report so free-form answers will now be provided for all showing types.
  • We fixed a bug that was causing some email address to be displayed twice in the unit timeline's "weekly report was sent" activity.
  • Due to agent availability challenges, we're no longer providing agent services in Hawaii. Self-guided tours and PM-led tours are still fully supported.

Improvements & Fixes

  • We've made some minor updates to the Tour profile page, which should make it easier to use and more consistent to use for different types of tours.
  • Tours cancelled by you, the PM, were appearing as "Cancelled by Prospect" - this has been fixed.
  • A bug was fixed with the Rentvine integration where rent updates weren't syncing into Showdigs.
  • When you start showings for a property that has recent inquiries, we show a list of those leads and ask if you'd like us to notify them of the showings. This list previously included leads that were blocked (we didn't notify them, but they were still included in the list). They've been removed and will no longer show so you can have confidence in notifying these "pre-leads."

Left-side Navigation

We've reimagined our application's navigation. Our new design moves the primary navigation from the top of the page to the left side, creating a modern, clean user interface with expanded content real estate. This thoughtful redesign gives you more space to focus on your work while maintaining easy, intuitive access to the tools you use most.

Sending and Receiving Messages

You can send and receive messages directly within Showdigs, allowing for real-time, tailored interactions with prospective renters. We've added the Messages page so you have a dedicated place to receive and view messages from prospects.

You'll notice:

  • A list of open conversations and the ability to mark them as "Done" to clear them from your view.
  • The ability to use message templates in your responses, as well as the ability to create and maintain them. We even added two to get you started.
  • The full timeline of tour-related events, so you know what the prospect has done along the way.

PM-Led Tours Anytime

We've expanded our showings windows. If someone from your team is signing up to host tours at a particular property, you can now set your showing windows to be as long as you'd like.

Showdigs agents will only be available during our operational hours (this applies to "Showdigs as a backup" and tours you want to reassign to Showdigs as well). This allows us to make sure we can coordinate with agents and provide the best experience for prospective renters.

Improvements & Fixes

  • We added support for Ricoh 360 videos in your listings. Simply add the video link to the listing description and we'll pull it into the group of images at the top of the ad in our listing.
  • You can now view lockbox codes generated from Codebox or SentriLock associated with any tour, even self-showings.
  • You can cancel self-showing tours, so you can help make tour adjustments if prospects call you for help.
  • Unlimited showing windows are now support for occupied properties.
  • "New inquiry received" notifications will no longer be sent if the property of interest isn't currently active in Showdigs.
  • A small bug was fixed on the Properties page where the number of properties "Showing" was incorrect in some cases.

Message your prospects

You can now exchange text messages with your prospective renters directly from Showdigs. Simply click on a prospect's name anywhere in Showdigs and you'll be brought to their profile page where you can track their journey and exchange text messages.

We've also continued our Leasing page updates by including the messaging functionality directly in the page. If you need to message the prospect, just click on their name and send a message directly from the panel on the right.

Lease Page Glow Up

Our first of several updates to the leasing board was completed. This includes simplifying the prospect "cards" so that it's easier to find the information that's important to you. The new update also allows more prospects to fit on the page without scrolling.

We've also implemented a slider to display the prospect information. Now, when you click on a prospect, you'll see their full details in a panel on the right side of the page. This gives you quick access to their contact information and history so you can take follow up as needed. The best thing is that you never have to leave the leasing board, so you can continue working your way through prospects without losing your place!

Improvements & Fixes

  • Added the unit name in our SMS communication with tenants for occupied showings.
  • Fixed an issue on the property timeline where the person who stopped showings was hidden in certain cases.
  • Made couple updates to our self-showing scam warning, displayed to prospects, to ensure they read it before scheduling a tour.

Improvements & Fixes

  • The Properties and Leasing pages got a minor UI refresh as we prepare for bigger changes coming soon.
  • We now support cents in the rent amount.
  • An update was made to give prospects easier access to help and support information.

Support for XL Multiple Party Tours

We previously provided an option to enable multiple party tours for PM-led tours, which was essentially a toggle between 1 party and 2 parties. We've expanded that setting to allow PMs to allow anywhere from 1-10 parties to attend tours.

The setting applies to vacant properties, and PM-led tours only. Please see the list of exceptions:

  • Video tours, self-showings, and tours at occupied properties are always limited to one party per tour.
  • If you set the value to 3 or more parties, this setting will apply only to tours hosted by your team. Tours hosted by Showdigs agents will still be capped at 2 parties per tour to ensure a high level of service.
  • Open houses are not affected by this setting

Improvements & Fixes

  • We fixed a bug where the /listings API endpoint wasn't always including the origin_id.
  • We've added the unit name to our condition report email notifications to tenants, which should help clarify the address for buildings where units have multiple addresses.

Improvements & Fixes

  • We've made some updates to our extended coverage network, and will always evaluate service when you are starting showings for a new property. If we see low coverage in a particular area, we will disable the High Availability and Showdigs agent showing options. We'll continue to recruit in that area to try to better support those showings in the future.
  • We've added a new "Link to additional information" field in your listing. You can use this to include a link to additional documentation (ie a Google Doc with certain unit rules or specifications) when the current listing fields don't meet your needs. This link will be shared with leads and agents.
  • Our lead follow up flow has changed. When we receive a new inquiry, we'll send an immediate message to the lead, asking them to schedule a tour (we've always done this). We'll now send them a reminder 1 hour and 1 day afterwards if they still haven't scheduled a tour. This is a more accelerated schedule than our previous cadence, but should lead to more scheduled tours.
  • The "Get Directions" link that we provide leads now does a better job of opening Google Maps or Apple Maps on the appropriate devices.

"Cold" Leads

On the Leasing page, you will now see "cold" leads designated in the Recently Inquired column. This tag indicates that we have received an initial inquiry from the lead and have sent multiple messages asking them to schedule a tour, but they have not. We are no longer sending messages to this lead about this property, so we're labelling them as "cold."

While our automated messages were unsuccessful, these may be good leads to reach out to manually. Remember, they did initially inquire, they just weren't responsive to our follow ups.

Improvements & Fixes

  • We've added an additional tag for prospects that are suspected scammers and have been explicitly blocked in our system. These prospects will now have a "Scam Detected" badge to show why they never scheduled a tour (or why their tour was cancelled).

Improvements & Fixes

  • A bug was fixed that cause the property photo to be missing from some "new inquiry" emails sent to prospects.
  • We added application_url as a parameter that can be updated, as part of our update listing API endpoint.

Taking steps to reduce fraud

We have just released a small set of features to help prevent scams. Those updates include the addition of a "beware of scams" warning during the scheduling process for self-showing tours and an improved ability to detect that the prospect is at your property when they are starting their self-showing tour.

We've also added a new restriction against VOIP phone numbers to prevent bad actors from quickly generating new virtual phone numbers to create new tours. If we detect a VOIP number, we'll let the lead know and give them an opportunity to update the number to their mobile number.

Improvements & Fixes

  • For PMs using Codebox or SentriLock devices, we've made an update to the Devices page to better communicate that lockboxes need to be assigned to a property in order to generate a manual code.
  • A bug was fixed where certain property types from Rentvine caused a property not to syndicate to Zillow.

Nationwide agent-led tours

We have officially expanded our network so we can provide agent-led tours anywhere in the country. All customers will now see "High Availability" tours available for all of their properties.

Improvements & Fixes

  • For PMs that are still using the legacy AppFolio integration, we have disabled the "duplicate address" validation, which can cause issues updating property details. Since some properties are added manually and some automatically, we felt that the validation was causing more harm than good, so we've removed it.
  • We identified and fixed a bug where rescheduling a video tour turned it into an in-person tour.
  • For PMs that are hosting self-showings but are not using our AI Identity Verification, we've added some ID-related data to our blacklist verification process, which should cut donw on repeat scam attempts.
  • A minor update was made to the pre-screening questions presented to prospects to better communicate policies.

Improvements & Fixes

  • We've added more detail to the "Account Recharge with ACH" descriptions to more clearly explain the expected timeline.
  • An update was made to the account cancellation messaging to explain that the final invoice will come at the end of the month.
  • We've changed some general language to make tour actions more clear.
  • A bug was found and fixed where "3 year" and "4 year" eviction histories weren't properly filtering leads during pre-screening.
  • AppFolio integration was updated to better handle new PMs doing their first sync, where some properties may have been on the market for several months already. This was causing their application url to be missed.
  • A bug was fixed where photos weren't syncing from Rentvine under certain conditions.
  • An update was made to the "Connect my Calendar" flow so that new users will no longer receive a warning from Google when connecting their calendar.

Account Balances & Auto Recharge

We now support account balances and automatic recharges again. These have been added with support for ACH transfers, allowing you to directly transfer funds from your bank account to Showdigs. Your account balance will be used to pay for all agent services, which should greatly simplify the accounting on your side. You will still be able to view and export individual transactions, with property details, on the Transactions page (Showdigs > [click your name to open the menu] > Transactions).

PMS Integration with Disconnected Properties

Many of our customers had inventory in Showdigs before enabling an integration with Rentvine or AppFolio. Some have run into issues where a property that was already in Showdigs can't be found in their PMS so, while they have an integration enabled, it's not functioning for all of their properties.

We've added an explicit tag to the header to show that a property is not connected to your PMS, and will disable the Start Showing button so that you won't list a property and then miss all of the leads.

Improvements & Fixes

  • A bug was fixed with the Rentvine integration that was causing some details not to be updated if images couldn't be found.

Matterport Walkthrough Support

We've expanded our ability to embed Matterport 3D walkthroughs into our listings. Now, you can simply include the Matterport link in your listing description, and Showdigs will find the link and embed the walkthrough in the image gallery. Prospects will be able to see the walkthrough directly on the scheduling page, alongside the rest of the images (and video, if you have one as well).

Improvements & Fixes

  • We've added an additional reminder for leads who have recently inquired, so we will reach out immediately, 24 hours later if they haven't scheduled a tour, and another 48 hours after that if they still haven't scheduled a tour
  • We made improvements to our Rentvine integration so that syncs can happen every hour, allowing you to receive updates even more quickly

AI Assistant Improvements

Our AI Assistant pilot program has undergone two major changes. First, we've brought the training materials into your Showdigs > Settings page. This will allow you to add and update your Q&A for the AI as your policies change and/or based on the feedback you get from prospects.

The second change is that we're now providing the ability for you to add an AI chatbot to your website. You will see options in the Showdigs > Settings > AI Leasing Assistant page, so you can choose to have this enabled only on your listings page or throughout your entire website. You can also disable it altogether if you'd rather not use it on your site.

Improvements & Fixes

  • The "Cities" list in our listing widget has been updated so that the states and cities are now in alphabetical order
  • A bug was fixed where we weren't sending all 3 of our reminders to prospects after their self-showing tour, reminding them to lock up and complete the tour report
  • We've cleaned up the unit page by removing the "Sync Now" button from properties that are not connected to your PMS

Improvements & Fixes

  • A new tour status was added to account for prospects who have completed a self-showing tour but never completed their tour report ("Successful - Missing Report")
  • A bug was fixed that caused some units to be unavailable for condition reports
  • The unit details have been rearranged to match the "start showing" flow
  • "0 bathrooms" is now a supported configuration for a unit, which helps support storage, garage, or other non-living properties
  • We identified and fixed an infrequent bug where prospects were able to use an old "tour confirmation" link to schedule a tour in the past
  • A bug was fixed that allowed a prospect who expressed interest in a property, but not a specific unit, to schedule a video tour when an open house was activated

SentriLock Devices

We now support SentriLocks for showings! You can now choose to use SentriLock, Codebox, or both types of devices for your Showdigs tours. The flow for either device will look the same:

When starting your self-showings, choose the specific device that is at the property.

A lead will be able to schedule a tour.

When the lead arrives at the property for the tour, they'll have to complete our security checks, and then we'll provide a time-bound code, exclusively used for their tour, that will allow them to open the device, get the key and take their tour.

Improvements & Fixes

  • A new setting was added to the Settings > Showings area to allow you to place further restrictions on self-showing times. These times need to be within our live support hours, but you can now limit showings in the winter, if you'd like to ensure the sun is up when leads are visiting your properties.
  • The Showdigs scheduling link preview now includes the address and a property photo in the preview on mobile phones.
  • The "city" filters on the listing widget have been updated to better support PMs with properties in a lot of cities.

Improvements & Fixes

  • New public API endpoints are now available for you to create and update properties
  • For PMs using a PMS integration, we have dropped the requirement that all units in a property have names - we're syncing with your PMS so we'll simply reflect that information and assume that the PMS configuration is how you would like it to be
  • A bug was fixed where prospect cancellations were not properly reflected in the tour timeline
  • PMS integrations now include address updates (PMS → Showdigs) so that you can quickly correct typos in the PMS and see those changes reflected in Showdigs automatically

PMS Integration Refinements

We've worked hard over the past year to integrate with your preferred PMS, be it AppFolio, Rentvine, Propertyware, or Buildium. We've been gathering your feedback since our integration rollouts, and have just released a package of updates that should provide improved usability, a simpler UI, and an overall better experience.

Here is a quick rundown of some of the specific changes:

  • There is now an explicit setting to choose how you would like to handle the Application URL. Go to Settings > Showings, and you will see that you have the option to add your own default URL, or to explicitly choose to sync from the PMS.
  • During the activation flow, the Application URL has moved from the first step to the third. This was done to help with performance, allowing us to retrieve the URL while you are filling in other information in steps one and two.
  • If you are not syndicating with us, you will no longer need to see the listing-related details during the activation process, or from the property profile page. This information will still be synchronized, but we wanted to simplify your view, knowing that you've already built your ad in your PMS.

Improvements & Fixes

  • For those using the listing widget on their website, leads now have the option to close the map view, so they can see more available properties at once
  • The ability to zoom and scroll on images in the Showdigs scheduling page has been improved, so leads can better view details or read text within images
  • The "Book a Service" button has been replace with explicit buttons to start showings and order reports (posting notices is no longer available)
  • A bug was fixed where we were there were some instances of the tour status showing as "Cancelled by agent" when they should have been "Cancelled by lead"
  • A bug was fixed where the overall syndication status was showing as "Pending" even when everything was live

Improvements & Fixes

  • Fixed a bug that where tenant information was being lost for occupied showings
  • Updated the Zillow syndication feed to better support property types (house, townhouse, condo, etc.)

Improvements & Fixes

  • Prospect responses to custom pre-screening questions are now being specifically saved and displayed (as opposed to just recording if they qualified or not)
  • A UI update was made to the Units page, for multi-unit properties, so units that have open houses and AI Identity Verification now look consistent with all other configurations

Improvements & Fixes

  • The properties search now works for 2 digit numbers and addresses
  • When enabling a PMS integration, we now give better (and quicker) feedback if the credentials provided are incorrect
  • Improved the instructions and validation messaging for the Settings > Prospect Communication setting where you need to set the email and/or phone if they choose "Business Contact Details"
  • Fixed a bug where, after changing the pre-screening template for a specific active unit, the displayed criteria wasn't updating.
  • Yes/No pre-screening questions are now available in the Custom option, so they can be set for individual units
  • We now provide a second tour follow up to remind leads to apply if we know they didn't click the "apply" link in the first reminder
  • When a video URL is provided for a listing, the video will not be incorporated in the image gallery for prospects to see when they're scheduling
  • We've added your logo to the standalone listings page, to improve branding and recognition from prospects

Improvements & Fixes

  • Showing Type has been added to the "showings are active" banner
  • A bug was fixed a property with a long list of unit names was overrunning the property statistics in the property list
  • Reworded the "what's you annual income?" pre-screening question so it is more clear that it should be the combined income for all parties that would sign the lease
  • A "beware of scams" warning was added for prospects attending a self showing tour
  • A bug was fixed where we were inadvertently sending leads an automated response to their SMS questions along with the actual response from our Operations Team.
  • We identified and fixed a specific bug where leads created through our AppFolio integration were losing their phone number

AI Identity Verification by Property

We have added additional flexibility to the AI Identity Verification service, by allowing you to enable/disable the setting on a property-by-property basis. During the "Start Showing" flow, you will now have an option to toggle the service on or off.

  • You can adjust this at any time from the Property > Listing tab > Details for Prospect section.
  • You can also set the default value from Settings > Showings. This will determine what the value will be the next time you start showing a property.

Improvements & Fixes

  • An update was made so that the "Property-wide instructions" will only appear for multi-unit properties

Showing "Status" Banner

We have added a color-coded banner to the top of the property page in order to make the current status of the property more obvious. This also allows us to group all showing related buttons into the banner for quick access (start, pause, stop).

Improvements & Fixes

  • An update was made to the Showdigs listing page, so that self-showing tours will not be broadcast to potential scammers by moving all self-showing-specific language to the end of the tour scheduling process
  • The website widget has been updated to show the newest properties on the market first in the list of available properties
  • A bug was fixed that was preventing users from adding a profile picture
  • An integration bug was fixed so we will no longer overwrite a value that's in Showdigs with a blank value from the PMS for floor plan related data (bedrooms, bathrooms, size)

Inquiry Notification Email

There is a new setting (Settings > Business > "Inquiry notification email") that you can use to send an email to a designated address any time a new inquiry is created in Showdigs. The email will be sent regardless of the source of the inquiry, and will include the prospect's name and contact details, as well as the property of interest.

This can be used to notify you of new leads if you are not regularly logging into Showdigs, and also allows you to forward leads to other apps that may be able to process the details.

Improvements & Fixes

  • The "No inquiries received in 7 days" email has been disabled if you are using our AppFolio Marketplace integration, since we get leads directly from AppFolio, there are no configuration concerns
  • An update was made to the lead page to correct an issue where an extra long word or URL was causing the property description to extend beyond the edges of a small phone
  • A bug was fixed where the availability date was incorrectly showing as "Available Now" for third-party listings
  • We have improved our support of half bathrooms with Rentvine and Propertyware

Pre-Screening Templates

We've made the "start showing" process even faster, by allowing you to configure your pre-screening criteria ahead of time. From Settings > Showings, you now have an option to create pre-screening templates. This allows you to build sets of criteria that will apply to your different properties.

During the "start showing" flow, instead of setting each pre-screening criteria, you will be able to quickly select a template to apply all of those settings. If you have some properties that diverge from you standard process, you can always select "Custom," and set each criteria manually. The end result is an efficient, consistent process that takes the tediousness out of starting showings for a property.

Custom Pre-Screening Questions

Included in the pre-screening templates, above, is also the ability to create custom screening questions. Each question allows you to set a pair of responses, and assign which response qualifies prospects. These questions and responses will be asked to the prospect before their tour, right alongside our built-in criteria, so you can make sure prospects meet your specific criteria to rent.

Improvements & Fixes

  • Several of improvements to our Propertyware integration to better support the single-family homes
  • Updates have been made to our Zillow syndication that better support amenities and the Overview section in Zillow ads
  • Disabled the ability to change the value of numeric fields, like Bedrooms and Bathrooms, with the scroll wheel on your mouse, as we found it was causing some unintended changes to values

AI Rent Analysis

After activating a property, we will analyze your listed rent using a next-generation automated valuation model for multifamily and single family properties. The model combines rental data from 15 million properties with 25 other variables like school quality, job growth, and demographics. The AI brings all of those data points together to calculate the fair market rent for any property in the country.

Syndication Status

You will now get live feedback regarding the status of your syndicated listings directly on the property page. You can see whether they're pending, live, or if an error was found for each network you're syndicating too. When live, you'll also have access to a link to the main ad in that network.

Improvements & Fixes

  • Deprecated the address parameter from the /coverage endpoint of our public API
  • Fixed a couple of errors related to the display of property details when the property was active for showings

Improvements & Fixes

  • Increased the showing window maximums for occupied showings to allow 5 showing windows for up to 4 hours each
  • Fixed a typo in one of our tooltips
  • "Disqualified" has been added as a prospect status if they didn't pass the pre-screening questions

ILS Monitoring

As part of our initiative to prioritize safety and security, we will be continuously monitoring Craigslist and Facebook for fraudulent ads. If any are found, we will submit the appropriate information to get them taken down within minutes. This free service is integrated into our base platform and applies to all self-showings.

AI Identity Verification

When enabled, we will require prospects to submit a photo of their government ID as well as three selfies. These will be analyzed to ensure that the ID is legitimate, the person is a live person, and that they match.

We have broken this service out to make it more accessible and more affordable. From the Settings > Addons, you can enable the setting for all showings or just for self-showings, and we will only charge you as you use it - $2 per prospect (added to your monthly invoice).

Improvements & Fixes

  • Listing Shield has been sunsetted and replaced by the two features noted above
  • We reduced the size of the "Listing Description" text box to reduce page scrolling
  • A number of prospect identity report links that were not providing access to the reports have been fixed.
  • A bug was fixed where prospects that were manually identified by PMs weren't being allowed to tour.

Schedule Templates

You can now create showing schedule templates from your Settings > Showings page. This will allow you to create team schedules that you will then be able to select and further customize when starting showings for a property. These can be especially helpful for teams with a regular schedule, but where multiple agents typically cover properties at different times of day.

Income-to-Rent Ratio Voucher Calculation Options

You can now choose how you would like housing vouchers to factor into your income-to-rent ratio pre-screening criteria. You can choose to treat the voucher like income and compare that with the rent. You can choose to compare the prospect's income to the portion of the rent that they're responsible for (aka the rent minus any vouchers). Or you can choose to simply auto-qualify anyone with a voucher. You can read more details about these options in our help center.

Improvements & Fixes

  • When you add a video url to your property, prospects will see a "Video Walkthrough" button on the Showdigs listing
  • A bug was fixed where the final invoice wasn't appearing on the Transactions page after cancelling

Improvements & Fixes

  • A bug was fixed that was causing certain tours not to be added to a PM's calendar
  • The "Pause Until" time has been fixed so that it you can always choose a time
  • "On the market but not showing" has been removed, as it doesn't align with our new PMS integrations
  • "Move in Costs" were renamed to "Security Deposit" to better align with its use, and was also moved from the Pre-screening section to the Listing section of a property
  • We are now synchronizing "Property Type" from Buildium and Rentvine

Improvements & Fixes

  • The user experience for leads who need to take a photo of their ID to schedule a self-showing tour has been improved for mobile
  • Two new "eviction history" options were added for pre-screening ("no history in 3 years" and "no history in 4 years")
  • A bug was fixed where AppFolio integration was updating the "pets policy" pre-screening criteria - it should only set the default during the "start showing" flow

Improvements & Fixes

  • A bug was found and fixed that was requiring you to log out and log back in to see certain settings take full effect
  • We've improved our Zillow syndication process to make ads post more quickly
  • Our AppFolio integration, which used to exclude commercial properties, was updated to include and sync all property types

Improvements & Fixes

  • We have added support for self-showings with basic lockboxes
  • The open house "start showing" flow has been cleaned up by removing the Tour Limit option, which better applies to individual Showdigs agent tours
  • The Billing page has been updated to better show the information for your next invoice, including showing the invoice dates and expected sales tax

Integrations with Buildium, Propertyware, and Rentvine

We have added Buildium, Propertyware, and Rentvine to the list of property management systems that we integrate with. PMs that use those systems will now be able to synchronize their property details from the PMS, into Showdigs. No more double-entry, no more double-maintenance.

Improvements & Fixes

  • We fixed an issue where a PM would get to the end of the "start a showing" flow, go back a step and the pre-screening criteria would be erased
  • We identified and fixed an inconsistency in the "Tours" count between the property and unit pages
  • A bug was fixed that was causing some amenities to be hidden on the "Schedule a Tour" page leads were seeing

Improvements & Fixes

  • We have removed the requirement for having a unique property address when AppFolio integration is enabled, which should result in less issues making manual updates to property specifications in Showdigs
  • The "Start Showing" flow has been streamlined and, in almost all cases, you will no longer see the "Ready to start showing this property?" page, unless it's absolutely necessary in order to select a specific unit
  • Our Zillow network syndication has been reinforced with an additional integration, so you should see your listings (and changes to listings) appear in Zillow much more quickly

AI-generated listing titles and descriptions

You will now be able to generate your listing title and description using AI. By providing our ChatGPT-powered AI with your property details and a few notes, we will be able to write a detailed, enticing listing for prospective renters.

Improvements & Fixes

  • A bug was fixed where only the "Single Family Home" property type option was able to be selected for new properties
  • Long prospect email addresses are now truncated in order to keep everything easy to read
  • A "bedrooms" filter was added to the Leasing page
  • We fixed an issue where the tour limit warning was displaying an incorrect number of tours remaining
  • A bug was found and fixed where old property photos were conflicting with pictures from the AppFolio integration (for those with it enabled)

Improvements & Fixes

  • We have updated our AppFolio integration logic to make sure we are not processing old inquiries that were automatically updated in AppFolio after a new guest card was added to an old lead
  • The two PM phone numbers have been updated and simplified to "Listing phone number" (used in a listing and accessible to prospects) and "Phone number" (used for all notifications)
  • A bug was fixed where the date for pausing showings was disabled by default

Billing Updates

We have made an update to our billing process. Now, all property activations and Listing Shield activations will be added to an invoice at the end of the month. This invoice will also include the minimum payment for the month and account for included activations. Our goal is to reduce the small, transactional charges that we send out and simplify your accounting process.

Any charge that includes an agent-provided service (agent tour, condition report, etc) will continue to be paid at the time the service is provided, which allows us to pay the agent when they have completed their assignment.

Note: You will still be able to find address by address charges on the Transactions page.

Improvements & Fixes

  • The "Link to listing" field was moved to the Listing step during the "start showing" flow
  • Prospect tags "Likely to apply" and "Hot lead" were merged together to simplify the user experience
  • An activity was to the Recent Activity list for a property to show a passed or failed prospect verification
  • An update was made to provide more adjustment options for properties that are paused for a "pre-lease" period
  • The default pause end time has been changed from midnight to 7am to provide a better prospect experience when a pause expires, as interested prospects will receive a text notification that the property is available again
  • A minor update was made to the "Will pause after…" text so it properly shows "Tour limit has been reached" on the Properties page

Zumper syndication

We've officially added the Zumper network to our syndication platform, which adds access to Zumper, Realtor, Movoto, Trovit, and Uloop. You will now have an option to syndicate through your existing PMS system or use Showdigs to syndicate to the Zillow and/or Zumper networks.

Leasing redesign

We have redesigned the prospect cards on the Leasing page. You will now have immediate access to more information for each prospect, and be able to see more prospects at one time. The end result should be less scrolling, less searching, and more action directly from the Leasing page.

Improvements & Fixes

  • A new setting has been added that allows you to set how many hours ahead of time a prospect needs to schedule a self-showing (Settings > Showings > Schedule notice limit for self-showings)

Zillow syndication

We have officially added ILS syndication to our platform. We have started with the largest of the listing networks, Zillow, which also includes Trulia and Hotpads.

In order to support syndication, we have added several fields that will allow you to fully customize your listing: title, description, amenities, and video url. This information will be included in your syndicated ad, as well as our Showdigs listing, which is where we send prospects to schedule a tour and is also included in our listing widget, on your website.

Stay tuned as we add more syndication networks.

Important: If you are currently using AppFolio, we recommend continuing to syndicate your properties through AppFolio in order to get the best experience.

New "Start Showing" flow

With the addition of new fields (see above), we have reorganized the "start showing" flow to provide a better experience. Here's what you need to know:

Note: No fields have been removed, they have simply been reorganized.

  • The "Vacancy" field, where you can select if the property is vacant or has tenants, has been moved to the bottom of the first step.
  • The floor plan (bedrooms, bathrooms, size), rent, available from, and the new fields have been moved into their own step - Step 2. This step is fully encompassing of information related to your listing.
  • The lockbox information has been moved to the last step in the flow.

Quickly load tenant information

If you utilize the "Rented" option and choose a prospect's name when you stop showing a property, you will be able to quickly load their details as a tenant in other areas of the system. This applies to scheduling periodic reports and to the next time you start showings for the property - you will see a "+ Add John Doe" button that you can use to load their name and contact information.

Improvements & Fixes

  • A bug was fixed where the system stopped prompting to adjust your tour budget if you were resuming showings for a property that was paused because it reached the paid tour limit
  • The "remaining budgeted tours" display was improved to provide more clarity on the number of tours remaining
  • Adding units to a property can now be accessed from the 3-dot menu on the Properties page, or the "+ Add unit" button on the Property page for multi-unit properties - you can no longer add units to a property from a specific unit's edit page
  • The "Add Units" dialog now includes the ability to add multiple units at one time

Improvements & Fixes

  • Improved the performance of the activation flow when AppFolio integration is enabled
  • Fixed a bug where leads were being shown tour times that were really unavailable for some occupied properties, and would encounter an error at the end of the scheduling process

Improvements & Fixes

  • Added an "Unverified" prospect status to reflect prospects that didn't pass the identify verification step when scheduling a tour
  • A bug was fixed that was skipping activation steps in some cases
  • A "Current leasing period only" filter was added to the Unit > Prospects tab to allow you to easily narrow your list of prospects to those that are most relevant

Improvements & Fixes

  • Several bugs were fixed related to tour availability for agents with calendar integration enabled
  • We updated our lead page, so that the move-in cost displayed to prospects no longer rounds to the nearest dollar
  • A couple of usability updates were made to our self-showing geolocation check to provide a better user experience

New notice posting service

You will see a new service that can be booked for any property within our agent network. If available, you will be able to upload a document, set a posting date (agents will need at least 2 days notice), and provide additional details. Our agents will then print your document and post it to the appropriate property, provide photo verification when complete.

Improvements & Fixes

  • A bug was fixed that was causing the counters at the top of the Properties pages to show incorrect totals
  • The list of units for a multi-unit property will now be sorted alphabetically by name, and will no longer have "Unit" automatically appended to the name
  • The Pre-screening section in the activation flow has been cleaned up, with many of the section titles removed for a simpler experience
  • The "Application" column has been removed from the Leasing Board unless AppFolio integration is enabled
  • When clicking "Schedule Tour" from an inquiry, the schedule section of the dialog will be open already to allow for quick scheduling
  • A path was closed that was allowing a PM to reassign a tour with multiple prospects to a Showdigs agent
  • A timeout was increased to better allow prospects with slow data connections to upload a photo of their ID for verification
  • An AppFolio integration bug that was causing duplicate leads to be created has been fixed
  • We have enhanced our AppFolio guest card synchronization process so names and emails that are updated in AppFolio will now be updated in Showdigs as well (when using the AppFolio integration)
  • An enhancement was made to better import inquiry sources from AppFolio, when using the integration, which should result in a lot less "Unknown" sources

Improvements & Fixes

  • More specific error messages were added to the Unit page, Listings tab, which should be especially helpful when required fields are missing
  • When activating an out-of-market property, a full week's worth of slots will pre-populate on the "Schedule showings" step in the activation flow

Lock pre-screening criteria

A new setting has been added to Settings > Showings > Pre-screening Criteria that allows an Account Owner to "lock" the default pre-screening criteria so it can't be changed by Members while activating a showing. When enabled, only Account Owners will be able to modify these settings for individual properties.

Improvements & Fixes

  • The Transactions page now includes $0 transactions (aka pre-paid activations)
  • The "Get tours scheduled the way you like" page will no longer appear at the end of the activation flow, but all relevant links can still be found on the property page
  • When a periodic report is scheduled, tenants will now have access to the FAQ section before scheduling their availability as well as after
  • A bug was fixed that allowed a lead to finish scheduling a tour when the showings were paused
  • In the listing widget, clicking on individual properties will now open their pages in the same tab as opposed to automatically opening in a new tab

Improvements & Fixes

  • Several UI updates were made to better align with functionality when AppFolio integration is enabled
  • A "back" button was added to the unit page, so it's easy to navigate back to the overall property
  • The devices page was updated to fix an edge case where incorrect statuses were displayed for the devices
  • An alphabetical sort was added to all dropdowns with a list of team members
  • A formal AI Leasing Agent section was added to the Settings > Add-ons page
  • The "Unit Landing Page" inquiry source was updated to "PM Website"

AI Leasing Agent

Our unit-by-unit phone line has been replaced by Tori, our AI leasing agent. Tori can help leads find available units, answer questions about specific properties, and will encourage them to schedule tours, all from a single phone line for your entire business.

We'll be continuing to grow this service and will share details as it evolves.

Improvements & Fixes

  • Several updates were made to expand the use-cases covered by the AppFolio integration including unit names being in the "Address 1" field in AppFolio
  • An update was made to the "Start Showing" logic so that the overlay only appears no units at a property are showing and at least one is currently on the market
  • A new API endpoint was added to allow customers to add inquiries

Improvements & Fixes

  • Improved the "Similar Units" logic on listings to ensure that suggested properties are close to the original by removing any suggestions further than 25 miles away
  • An update was made to the phone number formatting, so it's easier to read and easier to interact with from mobile

Improvements & Fixes

  • Improved image sync for AppFolio integration to better handle the "hero" image
  • Updated the AppFolio integration settings layout and level of detail
  • Fixed an issue where the video tour icon was incorrectly appearing for open house showings
  • Added support for guest cards missing first and/or last names to the AppFolio integration

"Add to calendar" for tours

Prospects will now have an "Add to calendar" button available after scheduling a tour, which will allow them to quickly save the tour to their digital calendar. This should lead to improved attendance rates.

Guest cards are now created in AppFolio

For those with the AppFolio integration, any inquiry created in Showdigs will now result in a guest card being created in AppFolio. This should close the loop on prospects that inquire about a property through your Showdigs-provided website widget, as well as those created manually.

Improvements & Fixes

  • Sorting options were added to the tours & condition reports lists
  • Fixed an issue where AppFolio integration was importing studio units incorrectly
  • Updated the pre-screening field options to better call out "not required" as an option
  • A bug was fixed where a user would get an error when navigating away from the Settings page
  • The list of tours was updated so that prospect information will always appear, even for self-showings
  • Added "Auto Recharge" charges to the Transactions table
  • Phone numbers were updated to make them easier to read, and for improved click-to-dial functionality
  • A bug was fixed where properties with 0.75 bathrooms was being changed to 0.8 bathrooms
  • Refinements were made to the AppFolio integration to better handle additional edge cases

AppFolio integration adds showing data

When activating a showing, the following fields will be pre-populated with values from AppFolio

  • General Info
  • Screening Criteria

Improvements and fixes

  • A setting was added to enable/disable completed conditions reports being uploaded into AppFolio (for those using the integration)
  • A new API endpoint was added to deactivate showings. Please see our API docs for more details

Leasing Cycle Report

The leasing cycle report that displays after a leasing period can now be downloaded as a .pdf file. This can be helpful for your own records, but also for sending to landlords that may be looking for an overview of the last leasing cycle.

To download, simply open the report and click "Download Report" at the bottom of the window.

Improvements and fixes

  • Fixed an issue recognizing "Out of Office" calendar events as "busy"
  • Fixed an issue where some prospects' contact information wasn't being displayed on their profile
  • Fixed an issue where the Add Unit dialog wouldn't close
  • Fixed a specific case where prospects weren't able to schedule concurrent tours
  • Simplified the start showing flow by removing the "AppFolio Property Code" field if AppFolio integration is enabled, as it is not necessary in that case
  • The Unit page will now update data on the Overview tab when changes are made on the Listing tab
  • A performance improvement was made on the Prospects page
  • A bug was fixed where the default showing profile information wasn't always working

AppFolio Integration

We have added a new and improved AppFolio integration. The integration includes the following:

  • Creating and updating properties in Showdigs based on the properties in AppFolio
  • Creating inquiries in Showdigs when a new inquiry arrives in AppFolio
  • Updating guest cards in AppFolio when a tour is completed in Showdigs

Inquiry Tracking

You will now find unique scheduling links for any social media posts you make. These links will allow us to better identify the source of new inquiries, so you can improve your marketing by focusing on advertising that's generating leads.

Improvements and fixes

  • Updated the tour email that gets sent to PMs to better represent feedback from multiple parties
  • Updated the condition report cards
  • Added a "Reschedule Tour" button from the tour page
  • The "Pre-screening" section in the Unit → Overview → Property Info page will be hidden when pre-screening is not being used

Improvements and fixes

  • More detail was added to our API documentation.
  • A number of refinements were made to the unit page, including speedier page loading and improved mobile support.
  • Hyperlinks were updated to a more consistent style.
  • The unit listing link was removed if the unit isn't being shown (and the page isn't active).
  • Editing a property is now done from the Listing tab, instead of a separate page.
  • The Property > Tours and Property > Reports tabs have been updated with additional details and better filtering capabilities.

Property profile

We have completely redesigned our unit profile page to bring you a better experience.

You will find a hero section at the top of the page that includes all of your unit statuses, scheduling links, and action buttons. Below that, you will find several tabs to better organize the activities taking place in the unit, including a place to view all of the prospects for your unit.

The prospects tab includes a list of people that have expressed interest in the unit, their contact information, a status that indicates where they are in the leasing funnel, and some details about their recent activity. You are able to click on the "prospect card" to view their profile and, when applicable, will be able to click on the "tour activity" to view additional tour details. You will also find additional actions, such as "Schedule tour" and "View tour report," depending on where the prospect is in your funnel.

Improvements and fixes

  • A new webhook was added to our API for completing a condition report
  • Codeboxes can now be updated while a showing is still active
  • The tour report email for open houses was updated
  • Fixed an issue where the "Cancelled by Showdig" tour status was being inaccurately applied on the activities timeline instead of "Technical Issue"
  • Added a new, custom screening criteria that allows you to add any criteria that you would like with free text

New help widget

You will find a new help widget in the lower, right corner of Showdigs. This is accessible from every page and includes links to our online help center, "contact us" email, and access to a direct chat with our support team.

Improvements and fixes

  • Improved our scam prevention logic that better accounts for "prospects" who are trying to schedule self-showings for properties that are far away
  • Fixed the "tour budget reached" activity in the activities timeline
  • The "notes to prospect" field was moved from the General Info section to the Pre-Screening section to better represent how it is displayed to prospects
  • Fixed an issue that was affecting some property managers' ability to order condition reports

Full access to identity checks

When a prospect is required to perform an identity check for a self-showing, you will now have access to the full report. This can help in situations where a manual review is desired, one of your agents would like to compare the face or ID for a prospect on site, or a post-showing review raises questions about the prospect's identity.

Simply click on the prospect's name from the unit page and you will see a button under their name to view their most recent identity report.

Improvements and fixes

  • Fixed the tour page, where there was a potential for a tour to inaccurately show a status of "No agent available" instead of "Prospect did not confirm"
  • Added the ability to create a new inquiry directly from a prospect's profile
  • The devices page has been made accessible to members as well as account owners
  • Obsolete Codebox-related elements were cleaned up from the settings page
  • An update was made to the settings page to provide a better experience when trying to navigate away from the page without having saved changes
  • Fixed an issue where prospects who cancelled their participation in an open house wasn't being properly represented

Smart locks

We've made it easier to control and organize your registered smart locks. You can name a lock, view the status of each lock, generate a unique code, or assign a lock to a specific property. Currently, we exclusively support Codeboxes, but we have additional lock options coming soon.

Enhanced scam prevention with geolocation

We have increased the security for our self-showings by implementing a location check for prospects who are self-touring a property. When the prospect is on site and requests the Codebox code, their location will be check and the access details will only be shared if they are physically at the property.

This will help eliminate fraudulent code requests, and prevent scammers from gaining access to the property.

No additional steps need to be taken on your part to enable this feature - it is now a standard offering for self-showings.

Improvements and fixes

  • Added a warning when a new unit is being added with the same name as an existing unit
  • Fixed a timezone-related issue in the email sent to PMs when a tour is scheduled
  • Improved our eviction policy copy
  • Fixed an issue where some prospects were receiving an irrelevant reminder when a property resumed showings

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